Shipping Information
At Brick My Holiday, every order is carefully packed to help ensure your building sets arrive safely and ready to enjoy.
Shipping Fee
We offer free standard shipping on orders over $68.99.
For orders that do not meet the free-shipping threshold, applicable shipping charges will be displayed at checkout before payment.
Order Processing
- In-stock items are generally processed within 2 business days.
- Custom-made, personalized, or made-to-order products may require 5–23 business days before shipment.
- Business days do not include weekends or public holidays.
Processing time is separate from the estimated delivery time.
Shipping Carriers
Depending on the destination, package size, product availability, and local shipping conditions, orders may be delivered by DHL, UPS, TNT, FedEx, EMS, local postal services, or another available carrier.
We may select or change the carrier when necessary to complete delivery efficiently.
Estimated Delivery Time
Most orders are expected to arrive within 7–30 business days after dispatch.
Delivery estimates are provided for reference only and are not guaranteed. Delivery may be affected by circumstances beyond our reasonable control, including:
- Customs inspections or clearance delays
- Carrier disruptions
- Severe weather or natural disasters
- Public holidays and peak shopping periods
- Incorrect or incomplete delivery information
- Restrictions or unexpected events in the destination country
Once an order has been transferred to the shipping carrier, the final delivery schedule is managed by that carrier.
Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout. Please allow several business days for tracking information to become active after shipment.
Split Shipments
If an order contains multiple products, the items may be shipped separately due to product availability, package size, or fulfillment arrangements. Separate packages may arrive on different dates and may have different tracking numbers.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you need to correct your address. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect address, refused delivery, or an unclaimed package may be the customer’s responsibility where permitted by applicable law.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Unless stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Customs requirements and charges vary by location, so customers should consult their local customs authority for further information.
Delayed, Lost, or Damaged Packages
If your tracking information has not been updated for an extended period, or if your package appears to be lost or arrives damaged, please contact us promptly. Include your order number and any relevant photographs so we can review the issue with the carrier.
Reports of visible shipping damage should be submitted as soon as reasonably possible after delivery.