Return & Refund Policy

At Brick My Holiday, we want you to enjoy every building experience. If there is a problem with your order, please contact us at support@brickmyholiday.com. Our customer support team will review your request and help provide an appropriate solution.

Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection laws.

Order Changes and Cancellations

You may request to change or cancel an order within 24 hours after payment, provided that the order has not entered processing or been shipped.

We generally begin processing orders on the first business day after payment. However, some orders may be processed sooner. Once an order has been processed, customized, packed, or shipped, we cannot guarantee that it can be changed or cancelled.

To request a change or cancellation, contact support@brickmyholiday.com as soon as possible and include your order number.

Return Eligibility

You may request a return within 15 days after receiving your order.

To qualify for a return based on a change of mind, the product must generally:

Be unused, unassembled, and in its original condition
Include its original packaging, manuals, accessories, and parts
Show no signs of wear, damage, alteration, or use
Be accompanied by valid proof of purchase

Products returned without prior authorization may not be accepted.

Where applicable law provides a longer return or cancellation period, the legally required period will apply.

Damaged, Incorrect, Defective, or Incomplete Orders

Please contact us promptly if:

The product arrived damaged
You received the wrong product
The product is materially different from what you ordered
Essential parts are missing
The product or included parts are defective

If we confirm that the issue resulted from our error or occurred before delivery, we may offer, as appropriate:

Replacement parts
A replacement product
A full or partial refund
Another solution agreed upon with you

When a physical return is required for a confirmed damaged, defective, incorrect, or incomplete order, Brick My Holiday will cover the reasonable authorized return shipping cost.

Please do not discard the product or its packaging until your request has been resolved.

Change-of-Mind Returns

If you return an eligible product because you changed your mind, ordered the wrong item, or no longer want it:

You are generally responsible for the return shipping cost
Original shipping charges are generally non-refundable unless required by applicable law
The product must satisfy the return eligibility requirements stated above
We recommend using a trackable shipping service, as you remain responsible for the package until it reaches the authorized return location

Any deduction from a refund due to diminished product value will only be made where permitted by applicable law.

Custom and Non-Returnable Products

Personalized, custom-made, or made-to-order products generally cannot be returned for a change of mind because they are produced specifically for the customer.

This exclusion does not apply if the product arrives damaged, defective, incomplete, incorrect, or if applicable law provides otherwise.

Gift cards, downloadable products, and products marked as final sale may also be non-returnable, except where required by law.

How to Request a Return, Replacement, or Refund

Before returning a product, email support@brickmyholiday.com and provide:

Your order number
The email address used to place the order
A brief description of the issue
Clear photographs or videos showing the product and packaging
Photographs of the shipping label if the wrong product was delivered
Photographs using a ruler or measuring tape if the issue involves product dimensions

Our team will review your request and, if a return is necessary, provide return authorization, the correct return address, and packing instructions.

Do not send a return to the address printed on the original package unless our support team confirms that address in writing.

Returned products must be securely packaged. Please include your order number or return authorization information inside the package.

Product Images and Minor Variations

We make reasonable efforts to present product colors, dimensions, packaging, and details accurately.

Minor variations may occur because of lighting, photography, screen settings, manufacturing batches, or packaging updates. These minor variations are not normally considered defects if they do not materially affect the product’s appearance, function, advertised specifications, or intended use.

This provision does not apply when a product is materially different from its description or when applicable law provides a remedy.

Return Inspection

After receiving a returned product, we may inspect it to confirm its condition and eligibility.

We will notify you whether the return has been approved. If the product does not satisfy the applicable return conditions, we may reject the return or reduce the refund where permitted by law. We will explain the reason for any such decision.

Refunds

Approved refunds are generally processed within 3–5 business days.

Refunds will normally be issued to the original payment method. After we issue the refund, your bank, card issuer, or payment provider may require additional time to post it to your account.

Estimated posting times may include:

PayPal: approximately 3–5 business days
Credit or debit cards: approximately 7–15 business days
Prepaid cards: up to 30 days, depending on the card issuer

These periods are estimates and may vary by financial institution.

If you have not received an approved refund after the expected period:

Check the original payment account again.
Contact your bank, card issuer, or payment provider.
If the refund is still missing, email support@brickmyholiday.com with your order number.